13 incomplete transactions on the donation form

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    Asked on May 12, 2015 at 01:37 PM
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    Answered on May 12, 2015 at 03:00 PM

    Hi naamatusa,

    I do apologize, we do not offer phone support at this time. We would however be happy to assist you through our forums.

    Incomplete payments typically happen whenever a user fills out your form but does complete the payment on PayPal

    Here is our guide to provide you with more information regarding incomplete payments: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Please inform us if you need further assistance.

    Thank you.