What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    13 incomplete transactions on the donation form

    Asked by naamatusa on May 12, 2015 at 01:37 PM
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    Answered by Shadae on May 12, 2015 at 03:00 PM

    Hi naamatusa,

    I do apologize, we do not offer phone support at this time. We would however be happy to assist you through our forums.

    Incomplete payments typically happen whenever a user fills out your form but does complete the payment on PayPal

    Here is our guide to provide you with more information regarding incomplete payments: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Please inform us if you need further assistance.

    Thank you.