What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I do apologize, we do not offer phone support at this time. We would however be happy to assist you through our forums.
Incomplete payments typically happen whenever a user fills out your form but does complete the payment on PayPal
Here is our guide to provide you with more information regarding incomplete payments: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
Please inform us if you need further assistance.