13 incomplete transactions on the donation form

Hi naamatusa,

I do apologize, we do not offer phone support at this time. We would however be happy to assist you through our forums.

Incomplete payments typically happen whenever a user fills out your form but does complete the payment on PayPal

Here is our guide to provide you with more information regarding incomplete payments: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

Please inform us if you need further assistance.

Thank you.