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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal error: The merchant country is not supported

    Asked by ironsmile on May 12, 2015 at 01:45 PM


    all our custumers recive the following message when using PayPal

    The merchant country is not supported.

    We have talked to PayPal and the setting at there place are right.

    They say that it must be somthing wrong with Jotform?


    Best regards

    Petter Hegnelius

    Page URL:

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    JotForm Support

    Answered by Welvin on May 12, 2015 at 03:04 PM

    Hi Petter,

    This is your last form ID http://www.jotformeu.com/form/50906287083358 and you are using Paypal Pro. Please note that Paypal Pro is limited to the account that is registered inside US, UK, and Canada address. You can check it here: https://developer.paypal.com/docs/classic/howto_product_matrix/

    Your location is Sweden and it's not yet supported in your country. Please use Paypal Standard instead:


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    Answered by ironsmile on May 12, 2015 at 03:08 PM


    I will change it!

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    JotForm Support

    Answered by Welvin on May 12, 2015 at 03:39 PM

    You're welcome. Please contact us again if we can help in any way.