What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive the reset password email

    Asked by Leon Borders  on May 12, 2015 at 02:14 PM

    I continue to try to retrieve my password, but it will not allow me to nor will the automated process send me an email.

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    JotForm Support

    Answered by Welvin on May 12, 2015 at 03:25 PM

    That's because you have unsubscribed to our email list. When you do, you won't be able to receive an email from us since we simply remove or skip your email to our records. But I have just removed you from our unsubscribe list. You should be able to receive a reset email now, kindly do it again.