What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I change payment method?

    Asked by kathyvargas on May 12, 2015 at 02:19 PM

    I have been paying for my account using PayPal, and would like to change the payment method using a regular credit card. However, when I went to account/Billing and clicked on 'Change Credit Card', I was directed to PayPal and there is no way to enter a regular credit card information.

    payment method change payment method credit card change credit
  • Profile Image
    JotForm Support

    Answered by Kiran on May 12, 2015 at 03:27 PM

    I see that your account is upgraded using PayPal. If you want to use the regular credit card to upgrade your account instead of using PayPal, the current subscription needs to be cancelled and it requires to re-upgrade the account using credit card. In order to cancel the current subscription through PayPal, please follow the steps below :

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will hold Premium status until your next billing date.

    Once the account is downgraded to Free, you may upgrade the account again using Credit card.

    Hope this information helps!

  • Profile Image

    Answered by kathyvargas on May 12, 2015 at 05:01 PM

    Thanks for your reply.

    I followed the steps that you listed and cancelled the subscription in PayPal. When I went to my Jotform account afterwards and clicked on Billing/Change Credit Card, I was still directed to PayPal. Do I have to wait until the next billing cycle before I can change credit card, or is there a way to do that right away?

    Thanks.

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    JotForm Support

    Answered by Welvin on May 12, 2015 at 05:43 PM

    Please use the following link instead:

    https://www.jotform.com/upgrade?username=kathyvargas&account_type=PREMIUM&period=monthly

    After clicking "Order Now" button, choose "Credit Card" in the Payment Method in the next window:

    Thanks

  • Profile Image

    Answered by kathyvargas on May 12, 2015 at 07:48 PM

    Thank you for the link.

    A couple of final questions:

    - When I reach the Order Details form after I click on the Order Now button, I don't see my user name on the URL. Will the form know which account the upgrade is applied to?

    - I just paid for the account using PayPal today. Will the new credit card payment start the next billing cycle or will it apply right away?

    Thanks.

  • Profile Image
    JotForm Support

    Answered by jonathan on May 12, 2015 at 10:06 PM

    The link provided by our colleague Welvin contains the accont/username

    http://www.jotform.com/upgrade?username=kathyvargas&account_type=PREMIUM&period=monthly

    So, it will be able to determine the jotform account being upgraded during the process.

     

    - I just paid for the account using PayPal today. Will the new credit card payment start the next billing cycle or will it apply right away?

    It will be applied right away. And it will auto renew again on the next billing cycle.

    The only time the billing will stop is when the subscription is cancelled/stop at any time.

    Hope this help. Let us know if there is more we can assist you with.

    Thanks.