What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to manually complete an incomplete payment submission?

    Asked by lmabson on May 12, 2015 at 02:59 PM
  • Profile Image
    JotForm Support

    Answered by Welvin on May 12, 2015 at 04:06 PM

    You have to view your form's incomplete payment page. Here's how:


    Note that manually completing the payment in the incomplete payment page won't charge the user. That will simply add the submission to your form submissions grid. 

    If there's an incomplete payment, that means that the submitter have failed to settle down the payment when she or he is redirected to the payment page. It's either you will contact the submitter to process the payment or delete the record.