What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notification

    Asked by ianbongaardt on May 12, 2015 at 03:13 PM

    I've set up multiple forms that should be sending notifications to us as well as the recipient.  Neither seem to be going through.  I've tried our business domain, Gmail & Me.com.

    What am I doing wrong?

     

    Thank you.

    Emails
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 12, 2015 at 04:29 PM

    I have checked your account and I see that you have a lot of forms. Considering that your did not provide us which forms are causing you a problem I have inspected two of your forms and in one of them:

    http://www.jotform.us/form/50895335376162 

    I did not find Email Notification. 

    I have also tested this form http://www.jotform.us/form/50895184239162 and that form has notification inside of it and when I checked our mail logs I see that all submissions are coming through. I have also noticed that you are have set sender email to your own SMTP email address.

    Maybe you did not not set your SMTP credentials right. Inside of this article you can find out how to to it:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP  

    Also you can use Mandrill to Send Emails From Your Own Email Address:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address  

    Try to whitelist JotMails IP Addresses:

    http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses

    Can you please provide us ID of the form which is causing you a problem? 

    Hope this will help. Let us know if you need further assistance.