What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Refund Request

    Asked by Maurice Turnbull on May 12, 2015 at 03:45 PM

    at present extreme complications in registering   D  OF. B. so to avoid further complications  I would greatly appreciate my payment been returned to the account  ending in digits 5025 but I do quote would appreciate delivery of four easy action refillable cigarette lighters and also quote expecting delivery tomorrow Wednesday 13. 5. 15  these I do particularly want delivered  but I  do reiterate wish to cancel other two and likewise return that particular payment back to the account

                                    deapest apologys  M Turnbull

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    JotForm Support

    Answered by Welvin on May 12, 2015 at 03:58 PM

    Hi Maurice,

    You have just registered to us and I don't see any payment record to our backend so you must be a buyer submitting a payment to a form that is created in Jotform. If you don't have any contact details of the form owner, we can let them know about this, but please let us know the URL where you have submitted the payment so we can check it further.

    Thank you and I look forward to your reply.