What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I add product names to paypal reports?

    Asked by ooab on May 12, 2015 at 04:12 PM

    We have a buttload of forms with different products on each form. Our organization's secretary doesn't access jot forms and uses mainly paypal to distribute funds to the appropriate group[s] in our organization. We had used wufoo forms in the past and the product name would export onto Paypal's spreadsheet report. When we use jotform, it just shows us a "meaningless" string of letters and numbers (see Screenshot). We were hoping you could help us figure out a solution. (we like jotforms more and would rather use it exclusively)

    Thank You!!

    Screenshot
    Reports product add product JotForm name different
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    JotForm Support

    Answered by Welvin on May 12, 2015 at 05:17 PM

    I don't see any webhook integration in your form and Send Post Data is disabled either. It looks like you are using another integration. Is that through Zapier? Well, whatever it is, make sure to map the appropriate field in the integration. 

    Based on your screenshot, the format looks like the following:

    Form ID - Submissions ID - Transaction or Payment ID

    If you could let us know where/how did you generate the report, we would be happy to look into that further and let you know of the possible solution. If we can't fix it, we'll submit this to our developers.

    Thank you.