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  • Profile Image

    can't login

    Asked by Jodi  on May 12, 2015 at 04:51 PM

    The forms on our website are not working and I cannot login to the account.  

     

    Trying to login the account and am getting a username and password error.

     

    Username is website@mopsandbeyond.com   I cannot request a password reset because the email address is no longer valid and I need to change it.  Is there anyway to get into the account to do this and not have to start over?!

     

    Any help you can provide would be appreciated!

    Page URL:
    http://www.mopsandbeyond.org/index.html

    and email href mailto
  • Profile Image
    JotForm Support

    Answered by david on May 12, 2015 at 05:32 PM

    Hi,

    The username for your account is "MOPS" and the email address associated with it for the password reset is "mops@exploremcc.org".  Is this the email account you no longer have access to or just the one in your post?  If you still have access to "mops@exploremcc.org" you should be able to send a password reset to that address in order to restore your forms. 

    If you do not have access to that address as well, let us know and we will be happy to assist you further.