What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
can't loginAsked by Jodi on May 12, 2015 at 04:51 PM
The forms on our website are not working and I cannot login to the account.
Trying to login the account and am getting a username and password error.
Username is firstname.lastname@example.org I cannot request a password reset because the email address is no longer valid and I need to change it. Is there anyway to get into the account to do this and not have to start over?!
Any help you can provide would be appreciated!
The username for your account is "MOPS" and the email address associated with it for the password reset is "email@example.com". Is this the email account you no longer have access to or just the one in your post? If you still have access to "firstname.lastname@example.org" you should be able to send a password reset to that address in order to restore your forms.
If you do not have access to that address as well, let us know and we will be happy to assist you further.