Form Analytics option not available on Shared Forms

  • Profile Image
    NEOATL
    Asked on May 12, 2015 at 05:36 PM

    Not even there for the TRY ME option!!



    This is a re-post of a comment on Introducing Form Analytics

  • Profile Image
    Mike
    Answered on May 12, 2015 at 06:06 PM

    It seems that the Form Analytics option is not included with "Shared with you" forms.

    The issue has been already escalated to our Development Team, and we will let you know once it is fixed.

  • Profile Image
    eee
    Answered on May 12, 2015 at 06:30 PM

    Hey @NEOATL,

    It's fixed, and should be work on your shared forms, too.

    Thanks for reporting it,

    Kindest Regards,

    - Ertugrul.

  • Profile Image
    NEOATL
    Answered on May 12, 2015 at 06:33 PM

    Guess what?  Nope not working!!!!

  • Profile Image
    eee
    Answered on May 12, 2015 at 06:42 PM

    Please clear your browser cache, 

    Thanks!

  • Profile Image
    NEOATL
    Answered on May 12, 2015 at 07:00 PM

    Sorry, still does not work.

    Have cleared three different browsers and it still does not work.

    Chrome

    FireFox

    Pale Moon

  • Profile Image
    Ben
    Answered on May 12, 2015 at 07:39 PM

    I am sorry to hear this Pale.

    Could you please tell us few more details in regards to your issue?

    1. Do you see Form Analytics [beta] option under More menu as shown on the screenshot by my colleague above or is your issue that it is not shown to you?

    2. Do you see the Form Analytics [beta] option, but something else is not working for you?

    3. Neither of the two, but something else instead?

    It would also be great if you could attach a screenshot of the issue to us since that would allow us to to better understand it and help you resolve it faster as well as to include any details as to which form(s) can not be opened if it is limited to specific ones only.

    We are asking this since we can open the shared forms without any issues.

    Thank you.

    For adding screenshots to your reply, please follow the steps here: How to add screenshots/images to questions in support forum?

  • Profile Image
    NEOATL
    Answered on May 12, 2015 at 09:54 PM

    Seems to be working in FireFox and Chrome.

     

    thank you

     

    I see the Form Analytics in Pale Moon, but when I chose that it show just a blank JotForm screen.

  • Profile Image
    Charlie
    Answered on May 13, 2015 at 12:19 AM

    @NEOATL,

    I've opened a separate thread so that we can better assist you with regarding to the Pale Moon browser. Please refer to this link instead: http://www.jotform.com/answers/568894. We will address it shortly.

    Thank you.