What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how long is your normal support response time

    Asked by kangabank on May 13, 2015 at 04:59 AM

    I have sent a number of support questions with zero replies other then the first one. 



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    Answered by Boris on May 13, 2015 at 06:17 AM

    We always try to answer any queries as soon as possible. While we can't promise how long it may take to answer any particular query, our Average Response Time is usually about one to two hours, sometimes less.

    After checking your threads, we only seem to have ever received two posts from you.

    The first one is:


    And the second one is this thread where we are posting now:


    If your posts that haven't reached us were sent directly from an email client or GMail, I would recommend that you try logging in here at the thread and post a response. Maybe your emails are not getting through, but you should be able to get to us directly in our threads.

    We would have certainly answered any of your queries if we have received them, and we are happy to assist you any way we can.

    Kind regards.