I am not receiving submission emails after the form is submitted.

  • nickstar
    Asked on May 13, 2015 at 5:45 AM

    I've put in my site the emmed code  thinks forms and   no I accept any e-mails

    my e-mail is  nwafreedom@gmail.com

    bat  in  the jotform site and in my inbox its ok 

    why?

  • Ashwin JotForm Support
    Replied on May 13, 2015 at 6:51 AM

    Hello nickstar,

    Upon checking your form "Think", I found that you have not added any email alert yet. Please check the screenshot below:

    I am not receiving submission emails after the form is submitted Screenshot 20

    Since you do not have any email alert, that is the reason why you do not receive any submission emails after the form is submitted.

    I would suggest you to go ahead and add a notification email alert in your form and that should solve your problem. The following guide should help you:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!