What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving submission emails after the form is submitted.

    Asked by nickstar on May 13, 2015 at 05:45 AM

    I've put in my site the emmed code  thinks forms and   no I accept any e-mails

    my e-mail is  nwafreedom@gmail.com

    bat  in  the jotform site and in my inbox its ok 

    why?

    JotForm E-mails site inbox
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 13, 2015 at 06:51 AM

    Hello nickstar,

    Upon checking your form "Think", I found that you have not added any email alert yet. Please check the screenshot below:

    Since you do not have any email alert, that is the reason why you do not receive any submission emails after the form is submitted.

    I would suggest you to go ahead and add a notification email alert in your form and that should solve your problem. The following guide should help you:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!