What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is the SLA (Service Level Agreement)?

    Asked by martinbond on May 13, 2015 at 07:03 AM

    What is the SLA % commitment?

    sla service level agreement commitment server uptime security terms of use privacy policy
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    JotForm Support

    Answered by Jan on May 13, 2015 at 09:05 AM

    Are you referring to the Service Level Agreement?

    Please check our Terms of Use and Privacy Policy for detailed information about our agreement to our users.

    We take security very seriously, our security measurements include but are not limited to:

    - Bug bounty programs where we pay outside parties for reporting vulnerabilities in our system.
    - Our servers are protected by private networks and constantly updated and patched.
    - Our system administrators have a collective 40+ years of industry experience.
    - Our development team is encouraged to follow best security practices.
    - All data transfer are made of 256-bit SSL secure connection. We support Secure SSL Forms, so the form data can be accepted over encrypted connection. 
    - Our servers are located on SSAE16 Audited facilities.

    If you want to know more about the server status please go to http://jotformstatus.com/

    Hope this helps. Let us know if this is not what you need so we can further help you. Thank you.