Error when trying to embed form on Facebook

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    Marnie Clagett 
    Asked on May 13, 2015 at 12:29 PM

    I have added JotForm to my Facebook page, but when I go to Manage my Tabs and click on JotForm to add the app to my tabs, I get this error message: Sorry, JotForm hasn't been approved for display in App Center.

     

    Any idea what I can do to fix that?

     

    Thank you!

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    BJoanna
    Answered on May 13, 2015 at 12:49 PM

    Did you use this guide to add form to your Facebook page?

    http://www.jotform.com/help/22-Adding-Form-to-Facebook-Pages 

    I found similar issue on Stack Overflow and there is one solution there and you can try it to see if that will resolve your problem.

    You need to submit your app for review on the Status & Review tab (on https://developers.facebook.com/  site) if you want it to be considered for listing in Facebook - App Center.

    1. Log in on https://developers.facebook.com/  site with your credentials and find your app.

    2. Click on Status & Review tab , and choose Items in Review.

    3. Than click on "Add items to this Submission" and select "App Details" from the list and click on Add Items button.

    4. If you missing some required data from the App Details, there will be red exclamation mark, so you need to fill in these fields, and submit your app again. 

    Hope this will help. Let us know if you need further assistance. 

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    marnie 
    Answered on May 13, 2015 at 01:42 PM

    Thank you--yes, I was using the jot form guide to add the form to my FB page.  I'll try what you'v suggested here and see if that will work!

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    BJoanna
    Answered on May 13, 2015 at 02:02 PM

    Please inform us if solution I have provided has resolved your problem. 

    Looking forward to your reply. 

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    marnie 
    Answered on May 13, 2015 at 02:27 PM

    This seems to be more directed towards programmers--since i didn't create the app myself, i'm using JotForm's--I don't have much of the required information needed to get the app approved by FB.

     

    I'll keep at it and see if I can fake it enough to make it work, but right now it's not looking good.

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    BJoanna
    Answered on May 13, 2015 at 02:54 PM

    If you do not succeed with this can you please provide us Facebook page where you are trying to embed your form? 

    There is an alternative sharing method:

    Adding Form to Facebook (Custom iFrame App)

    You can try with it. 

    Looking forward to your reply. 

  • Profile Image
    marnie 
    Answered on May 13, 2015 at 03:54 PM

    Hi again--Okay, so I have no idea why, but I started with the iFrame instructions and, as I was working through them, the form appeared in my tabs.  Seriously, I hadn't finished the iFrame installation; I hadn't finished the app approval...it just appeared and works.  

    So, I'm not sure what happened, but it all seems fine now!  Thank you for your help!

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    BJoanna
    Answered on May 13, 2015 at 03:58 PM

    You're welcome.

    We are glad to hear that your problem is resolved. 

    Do not hesitate to contact us if you have any other questions.