What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete Payment listed but payment received

    Asked by TheGym on May 13, 2015 at 02:48 PM

    Why would a registration be in the "Incomplete Payment" section but the parent completed the registration and payment was rendered?  I have verified the payment is on our pay pal list.



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    JotForm Support

    Answered by Kiran on May 13, 2015 at 03:18 PM

    The incomplete payments are listed when the browser was closed or the payment is not settled after the form redirected to PayPal page. If you have received the payment, you should be also having the submission entry which indicates that the user might have tried submitting the form once again after a failed payment.

    Please refer to the Paypal Incomplete Payments FAQs for more information on Incomplete payments.


    Please let us know if you need any further assistance. We will be happy to help.