What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How does PayPal work on the form?

    Asked by EmmaEnglesby22 on May 13, 2015 at 03:16 PM

    When testing out my form I was trying to submit the form and it took me to my PayPal which is great, but then it would not let me log in. I guess my concern is that the people who need to secure their spot with a deposit will not be able to. But I would like to provide a way for them to do that... PayPal is easy, reliable and secure and I want my customers to know that I am invested.... Any suggestions?

    work then and let in
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    JotForm Support

    Answered by Kiran on May 13, 2015 at 03:54 PM

    Do you mean to allow the users to secure the spot without making the payment through PayPal? When PayPal payment method is added to your JotForm, the submission cannot be listed in your submissions page unless the payment is completed. If the payment is not completed, the submissions are shown in Incomplete Payments. Please check Incomplete Payment FAQs.

    If you want to have other options like check payment other than PayPal, you may check the following guide for some assistance.

    http://www.jotform.com/help/120-How-to-set-up-paypal-along-with-other-payment-options

    If you want to enable the user to authorize the payment but not charged, you may enable the option Authorization only from the Payment field properties.

    Hope this information helps. Please get back to us if you are referring to something different or need any further assistance. We will be happy to help.

    Thanks!