In the Payment Wizard for Authorize.Net, the label for Credit Card text purpose is not clear

DUHC
Asked on May 13, 2015 at 04:29 PM

In the Payment Wizard for Authorize, it seems impossible to get past step 1 because under "Account Information," it is entirely clear what info we are supposed to enter in the "Credit Card" field. This help page only goes through the PayPal option, so again, as far as I can tell, Authorize integration is effectively impossible unless someone has a lucky guess what to put in the "credit card" field. Suggestions?

This is a re-post of a comment on Setting Up Your First Order Form
Jonathan

Jotform Support

Answered on May 13, 2015 at 05:27 PM

Thank you calling our attention on this. I also agree with your description on the not so clear purpose of the 'Credit Card' field/box in the wizard.

But just to give clarity, on the purpose of that 'Credit Card' field box.. it was actually meant to be used as sub-label only for the billing/payment information in the form.

So, you can put any text details on this, and it will appear in the form as such.

here is an example

so in the actual form, it will now look like this..

I will raise this to our higher team support so that they can improved on the context to make it more clearer.

Thanks.
paulsimpson

Jotform Developer

Answered on May 19, 2015 at 09:57 AM

Thanks for pointing this out to us. For now, I have updated the field to read "Credit Card Label" to make it slightly more clear what it is for.

I will discuss this with others to see if we can improve this more.