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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Update/Refresh a PDF Form

    Asked by brandimax on May 14, 2015 at 12:38 AM

    After creating a new form I generated a PDF Form.  A few minutes later, I modified the form by adding additional questions and saving it.  I noticed that the online version of the form automatically updates but the PDF did not refresh with the new questions.  I tried regenerating another PDF form from the "MY FORMS" options and it still did not update or refresh with the new PDF with the additional questions.  It does not change.

    How can I refresh the PDF so that I can regenerate a new one with the new changes?


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    JotForm Support

    Answered by ashwin_d on May 14, 2015 at 01:22 AM

    Hello brandimax,

    Well PDF form is a physical file. If you make any changes to your form in editor, it will not automatically update the PDF version of form. You will have to generate the PDF form again and discard the old PDF file.

    Every time you generate a new PDF form, it will always display the latest version of your form. I would suggest you to try again and get back to us if the issue persists.

    BTW, please let us know which form fields are not being added to your PDF form and we will take a look. Please be noted that not all type of form field can be displayed in the PDF form. You may like to take a look at the following guide for more information on this:  http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!