What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Change Custom JotForm Link or Username

    Asked by gustavocostacarvalho on May 14, 2015 at 09:55 AM

    Good morning guys,


    I have personalized my JotForm link: https://secure.jotformz.com/gustavocostacarvalho/formularioveiculo


    But my name(username account) is written in the link, so it would be unprofessional to send to clients this custom link, it would be better if I could change my account username to the name of the company F. Costa Carvalho...but I noticed it is not possible to do it. Am I have do delete my account and do other to have my custom link?



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    Answered by Boris on May 14, 2015 at 11:42 AM


    The customized link will always contain your username.

    Customized links are always in the format of https://secure.jotform.com/username/custom-page

    (It may be on another one of our domains, such as on secure.jotformz.com in your case.)

    You do not need to delete your account. We can also change your username, upon your request, if your desired new username is not already taken by somebody else.

    Please note that after changing your username, all of your old custom links containing your current username will simply fail to load, since your account and the forms would be under the new name.

    Please let us know how you would like to proceed, or if we can help you in any way, we will gladly assist you.

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    Answered by gustavocostacarvalho on May 14, 2015 at 12:21 PM

    Hello Boris,


    I need to change the username from https://secure.jotformz.com/gustavocostacarvalho/formularioveiculo to https://secure.jotformz.com/fcostacarvalho/formularioveiculo! No more gustavocostacarvalho, just fcostacarvalho!


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    JotForm Support

    Answered by david on May 14, 2015 at 01:35 PM

    I have changed your username to "fcostacarvalho" as per your request.  I also went ahead and updated your subscription with our payment provider to reflect the new username.  You should now be able to create a the custom link to you were looking for.

    If there is anything else we can help you with, just let us know and we will be happy to do so.