What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving submission emails

    Asked by criterions on May 14, 2015 at 10:05 AM

    I have a personal address setup (previously confirmed) as the sender for new submission emails and am no longer receiving them. 

    As I said, I had previously confirmed the email address and had been receiving messages perfectly up until about 9am this morning.

  • Profile Image

    Answered by Sammy on May 14, 2015 at 12:11 PM

    I have checked your email logs and the report is the emails are being delivered successfully, could you kindly check if they are being routed to your spam folder.

    Below is a screen-grab of your email logs