What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Change my username

    Asked by bradsibley on May 14, 2015 at 11:59 AM

    Please change my username from:


    Old: bradsibley

    New: mockingbird

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 14, 2015 at 01:11 PM

    Hello bradsibley,

    There seems to be two issue here:

    #1. Upon checking your account, I found that you have you have upgraded your account using PayPal payment gateway.

    We can change your account username but we will not be able to apply your premium monthly subscription payment to your new username. You will have to actually cancel your subscription and upgrade your account again with new username.

    #2. The username "mockingbird" is not available anymore. It has already been taken. Please let us know your other desired username. You can check yourself if any username is still available. You can click on this URL to check that. Please check the screenshot below:

    We will wait for your response.

    Thank you!