What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Update Billing info

    Asked by marzapantherla on November 16, 2011 at 08:24 PM

    I would like to use a different card to pay for my subscription.

    There's no way to update the billing info on the website?

    Thanks.

    Jill

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    Answered by AtacanC on November 16, 2011 at 08:44 PM

    Hi Jill,

    Since you're paying using your credit card, you have to modify your credit card details through our 3rd party payment processor Plimus. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account. 

    Please do not use your JotForm username and password when logging in to the Plimus website. 

    In case you forgot your Plimus password, please reset your password here.

    https://secure.plimus.com/jsp/forgot_password.jsp?dev=Y

    If you have any other concerns, please do let us know.

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    Answered by marzapantherla on November 18, 2011 at 08:43 PM

    Hi, plimus would not let me log in.

    my original subscription number was   S-76P16109BK184160K, but they said invalid or whatever and would not let me reset password.

     

    please help because they are going to auto debit my old card on the 24th... i need to change it thank you...

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    JotForm Support

    Answered by liyam on November 18, 2011 at 11:59 PM

    The subscription number is from Paypal. 

    To change your billing information, please login to your Paypal account and do it there.  If you cannot change your billing information and you don't want to get debited on the 24th, you can cancel your subscription for the mean time until you have it fixed and then resubscribe again.

    Please let us know if you have other questions, concerns, or if you need further clarification regarding this matter.

    Thanks.