What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Users are claiming the form is not working

    Asked by darccovey on May 14, 2015 at 03:14 PM

    Users are claiming the form is not working

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    JotForm Support

    Answered by david on May 14, 2015 at 04:29 PM


    I checked the form embedded to your Facebook page and it appears to be working properly:

    I cloned form to test it and I was able to submit the forrm without issue.  May I ask what specifically your users are saying is not working?  As far as I can tell the form should be working properly.  You do, however, have a few incomplete payments for your form:


    Check to make sure your PayPal settings are correct in your form.  The proper email address entered and make sure your account is able to accept payments.