What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I Getting an Error Message When I try to Convert a form to a PDF?

    Asked by honorableseo on May 14, 2015 at 09:27 PM

    On "MY FORMS" screen, I am clicking the "MORE" drop down menu on one of my forms then selecting "Create PDF Form" and almost instantly I am redirected to an error message screen. What do I need to do?

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    JotForm Support

    Answered by Chriistian on May 14, 2015 at 10:07 PM

    Hi honorableseo, 

    Thanks for reporting us this issue.


    This issue is now reported to our higher level support to be investigated. 

    We will get back to you as soon as this issue is resolved.



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    JotForm Support

    Answered by mustafa on May 15, 2015 at 03:35 AM


    It was a temporary problem, it is working now. Sorry for inconvenience


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    Answered by honorableseo on May 16, 2015 at 03:29 PM

    Thank you!

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    Answered by Shadae on May 16, 2015 at 04:04 PM

    On behalf of my colleague, you are most welcome. We are happy that we could get this issue resolved for you.

    Please feel free to contact us if you need further assistance.

    Thank you for using JotForm!