Why am I Getting an Error Message When I try to Convert a form to a PDF?

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    honorableseo
    Asked on May 14, 2015 at 09:27 PM

    On "MY FORMS" screen, I am clicking the "MORE" drop down menu on one of my forms then selecting "Create PDF Form" and almost instantly I am redirected to an error message screen. What do I need to do?

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    Chriistian
    Answered on May 14, 2015 at 10:07 PM

    Hi honorableseo, 

    Thanks for reporting us this issue.

     

    This issue is now reported to our higher level support to be investigated. 

    We will get back to you as soon as this issue is resolved.

     

    Regards.

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    mustafa
    Answered on May 15, 2015 at 03:35 AM

    Hi,

    It was a temporary problem, it is working now. Sorry for inconvenience

    Regards.

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    honorableseo
    Answered on May 16, 2015 at 03:29 PM

    Thank you!

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    Shadae
    Answered on May 16, 2015 at 04:04 PM

    On behalf of my colleague, you are most welcome. We are happy that we could get this issue resolved for you.

    Please feel free to contact us if you need further assistance.

    Thank you for using JotForm!