Email Autoresponder does not reach the recipient

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    Asked on May 15, 2015 at 12:19 AM

    I set the email so the user will get the data loaded on it but fails FORM do.
    Any help?

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    Answered on May 15, 2015 at 06:38 AM

    As there are multiple forms in your account, can you please let us know exactly which form is having this problem, so that we can take a look?

    When it comes to setting up Autoresponders, please read the following guide: Creating-a-Form-Autoresponder

    Please make sure that all the fields are correctly filled, to prevent bouncing related issues, as described here: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please let us know if the issue persists, and which form this is about, and we would be happy to take a look and assist you.

    Kind regards.

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    Answered on May 15, 2015 at 12:40 PM

    The form is this

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    Answered on May 15, 2015 at 02:40 PM

    I checked the autoresponder for that form and it appears to be set to be sent from your service:

    The first thing to do would be to make sure your SMTP settings are correct and your servers settings haven't changed.

    If you do not need the notifications to come from your services, set the "Sender E-mail" to "" and your autoresponders should be sent without issue.

    If you have any further questions, let us know and we will be happy to help.