What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I made the subscription payment but account is not upgraded.

    Asked by getfynd on May 15, 2015 at 02:38 AM

    Hi,

    We need our account activated ASAP.


    This isn't happening. 

     

    We have made payment for the upgrade. 

    Screenshot
    upgraded
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 15, 2015 at 02:56 AM

    Hello getfynd,

    I'm sorry for the trouble caused to you. 

    I have taken care of your account issues and upgraded it to premium yearly subscription. Your account is now active and your form seems to work fine.

    Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!