What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can form fields be hidden from the submission email?

    Asked by scjenn on May 15, 2015 at 03:27 AM
    Why does the form send the cc info along with the form ?    How can that e hidden from the email sent?
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    JotForm Support

    Answered by ashwin_d on May 15, 2015 at 03:33 AM

    Hello scjenn,

    I did check all your forms and did not find any CC info.

    Please be noted that you should not have form fields in your form asking for customer's credit card details in form.  If you need to process payments, please use one of our integrated payment tools. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. 

    If you want some of your form fields to not to be included in your submission emails, you will have to actually delete them form your form's notification email template. Please check the screenshot below how to edit your email template:


    Hope this helps. 

    Do get back to us if you have any questions.

    Thank you!