What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with payment

    Asked by zulee on November 17, 2011 at 01:47 AM

    Hi Jotform

    I received an email from you regarding my forms - they were disabled because of too many submissions.

    I think it's because that someone has spammed one of my forms - though, I can't do anything about that now (security is now changed to strict"

    To enable my forms, I followed the link that you provided me: http://www.jotform.com/upgrade?username=zulee

    Though, after I paid, I found out that I wasn't buying a upgrade as the email said - but just made my Premium Subsciption longer. So now I paid for premium 2 times.

    I would like to upgrade to professional - is it possible for you to change my plan and let me pay for the difference?

    When I bought the first premium plan earlier this year, your FAQ said, that it was easy to upgrade, so I would only pay the difference. Now I paid for 2 premium plans - can you minus that amount of money to the Professional plan price?

    I hope you understand my explanation.

    Thank you in advance.

    E.mail: kasper@kb-marketing.dk

  • Profile Image

    Answered by fxr on November 17, 2011 at 05:49 AM

    zulee, 

    I have reactivated your account while we get this sorted out for you.

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    Answered by allanftd on November 17, 2011 at 08:51 AM

    Hi zulee,

    For some reason your response failed to show up in the online forum. Please repost it using the link below so that any available JotForm Support Moderator can promptly assist you.

    Thanks,

    Allan
    JOTFORM SUPPORT 

  • Profile Image

    Answered by allanftd on November 18, 2011 at 10:53 AM

    Hi zulee,

    For some reason your response failed to show up in the online forum. Please repost it using the link below so that any available JotForm Support Moderator can promptly assist you.

    Thanks,

    Allan
    JOTFORM SUPPORT

    http://www.jotform.com/answers/57033-Problem-with-payment#2

  • Profile Image

    Answered by fxr on November 18, 2011 at 12:22 PM

    Zulee, I have notified management of your issue.

    I am going to ask for your 2nd premium subscription on paypal (14 Nov,2011) to be refunded. Then you would need to follow the normal upgrade process to professional.

    If you have any issues with your account in the meantime, let us know.

     

     

  • Profile Image
    JotForm Founder

    Answered by aytekin on November 20, 2011 at 04:03 AM

    Your refund will be issued within 1-2 weeks. You can now upgrade to Professional.

    Thanks.