- lizblueAsked on May 15, 2015 at 08:28 AM
Please see previous correspondence concerning this question, can I have an update on this?
(Message from me)
Thank you for your response.You were not able to see the disorganized table because I removed the matrix from the form. I have now returned the matrix to a clone of the form and made some submissions: http://www.jotform.com/submissions/51324807320345Regards(Message from JotForms support)Answered by KadeJM
To my understanding you are having a problem with your matrix if it is edited then it becomes disorganized within your submissions.
I took a look at your forms on your account but I didn't currently find anything to test for this on my end. I am thinking you may have been testing this elsewhere or possibly just out of the blue by itself to try to use on a new form maybe.
Could you please tell us which form(s) you are having this issue on so we can investigate it with the type of workflow you are seeking for this?
Additionally, I will try to do a separate test of this to investigate the issue further based on your described mentioned issue about this which will take some time. As soon as we know something more then we will get back to you about this problem.
- CharlieAnswered on May 15, 2015 at 11:24 AM
It seems like your reply did not went through that thread, I would suggest visiting the thread link directly and posting the reply there. Here's that link to that concern: http://www.jotform.com/answers/569676.
You can also find the link in your email, just click the "Visit this thread on browser".
Apologies for the inconvenience that this might have caused you.
Thank you for understanding.