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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Premium subscription is still active after upgrading to Economy

    Asked by JayD1986 on May 15, 2015 at 09:11 AM




    I upgraded my account to economy plan on 29th April and here is the paypal SUBSCRIPTION id S-3BJ54442NA965003M

    and here is the transaction id paypalUnique Transaction ID: 883309366K839981G

    Now again I was billed for basic 9.99$ paln on 6th may Subscription Payment Sent (Unique Transaction ID: 4MT575968U209642V)
    See related S-1U981235NJ729005F

    now why I got billed twice. And again I get your email that my quota is full as per basic plan. What is this ?


    Resolve it asap.


    Thank you

  • Profile Image
    JotForm Support

    Answered by Kiran on May 15, 2015 at 12:17 PM

    I see that you have upgraded your account from Premium to Economy. Upon upgrading to Economy on 29th April, the account subscription changed to Economy. Since the subscription is paid through PayPal, it is required to cancel the existing subscription manually from PayPal. Hence, the premium subscription remained active on your account and renewed again on 6th May in which changed the account subscription to Premium.

    I've changed your account subscription plan to Economy now. I'm sending a refund request for the recent payment of $9.95 for Premium subscription and cancellation as well so that you'll not billed on this subscription again. Please allow 4 to 5 business days to process the refund.

    Thank you!