What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Premium subscription is still active after upgrading to Economy

    Asked by JayD1986 on May 15, 2015 at 09:30 AM




    I upgraded my account to economy plan on 29th April and here is the paypal SUBSCRIPTION id S-3BJ54442NA965003M

    and here is the transaction id paypalUnique Transaction ID: 883309366K839981G

    Now again I was billed for basic 9.99$ paln on 6th may Subscription Payment Sent (Unique Transaction ID: 4MT575968U209642V)
    See related S-1U981235NJ729005F

    now why I got billed twice. And again I get your email that my quota is full as per basic plan. What is this ?


    Resolve it asap.


    Thank you

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    JotForm Support

    Answered by Kiran on May 15, 2015 at 12:20 PM

    This thread is a duplicate thread to http://www.jotform.com/answers/570414? which is just now addressed. Hence we are marking this thread as answered. If you have any questions with the issue, please follow-up with the other thread.


    Thank you!