Premium subscription is still active after upgrading to Economy

  • Profile Image
    JayD1986
    Asked on May 15, 2015 at 09:30 AM

    Hi,

     

     

    I upgraded my account to economy plan on 29th April and here is the paypal SUBSCRIPTION id S-3BJ54442NA965003M

    and here is the transaction id paypalUnique Transaction ID: 883309366K839981G

    Now again I was billed for basic 9.99$ paln on 6th may Subscription Payment Sent (Unique Transaction ID: 4MT575968U209642V)
    See related S-1U981235NJ729005F

    now why I got billed twice. And again I get your email that my quota is full as per basic plan. What is this ?

     

    Resolve it asap.

     

    Thank you

  • Profile Image
    Kiran
    Answered on May 15, 2015 at 12:20 PM

    This thread is a duplicate thread to http://www.jotform.com/answers/570414? which is just now addressed. Hence we are marking this thread as answered. If you have any questions with the issue, please follow-up with the other thread.

     

    Thank you!