Wrong account upgraded

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    piet
    Asked on May 15, 2015 at 02:29 PM

    Hello, Yesterday I Created a free form on Jotform?When I try to upgrade my account I can't login. My guestname is guest_51333954816055 

    Please, help me ASAP.  People are waiting to buy tickets.

     

    Regards,

    Piet

  • Profile Image
    BJoanna
    Answered on May 15, 2015 at 04:07 PM

    I have checked your guest account and I see that you have upgraded your guest account. You should first create free account and then upgrade it to premium plan. 

    Now you should create a new (free) account and then we can move your form and your subscription to your new (free) account.

    Looking forward to your reply.