What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wrong account upgraded

    Asked by piet on May 15, 2015 at 02:29 PM

    Hello, Yesterday I Created a free form on Jotform?When I try to upgrade my account I can't login. My guestname is guest_51333954816055 

    Please, help me ASAP.  People are waiting to buy tickets.




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    JotForm Support

    Answered by BJoanna on May 15, 2015 at 04:07 PM

    I have checked your guest account and I see that you have upgraded your guest account. You should first create free account and then upgrade it to premium plan. 

    Now you should create a new (free) account and then we can move your form and your subscription to your new (free) account.

    Looking forward to your reply.