The responses did not import from forms central

  • Profile Image
    Kalkreuth
    Asked on May 15, 2015 at 04:18 PM

    I used a test account and was successful.  I then created a new paid account and have tried several times to import the forms and responses but it has not worked.  It brings in the forms, but no responses.

    I have purged the forms and tried again to no avail.

     

    I need help to get this up and running for Monday.

  • Profile Image
    Sammy
    Answered on May 15, 2015 at 05:23 PM

    Our guide page has two options on how to import submissions into jotform.

    1. Picking directly from you adobe central account

    2. Exporting the submissions to a CSV file then importing into jotfom

    I presume you've tried the first option but its not working as expected, I would suggest attempting the second option to see how it fares.

    Please use this guide for the steps required http://www.jotform.com/help/309-How-to-Migrate-Form-Data-from-Adobe-FormsCentral-to-JotForm

    Kindly waiting your feedback on the outocome