What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    All the files in my profile has disappeared. Is it possible to restore them?

    Asked by prodekorahis on May 15, 2015 at 04:57 PM
  • Profile Image
    JotForm Support

    Answered by Kiran on May 15, 2015 at 05:50 PM

    As I check your account, I am able to see about 9 JotForms in your account. I've cleared the form cache of your account from my end. Please try clearing the browser cache by following the steps provided in the guide below and then try logging into your account : 


    If the issue still persists, please let us know. We will be happy to look into this issue further.


  • Profile Image
    JotForm Support

    Answered by Kiran on May 15, 2015 at 06:09 PM

    Also, I notice that your account is overlimit with the storage space. Please be noted that the free accounts are limited to store only 100MB of files received from submissions. You'll need to clear the storage space by deleting some submissions that are having attachments. 

    Thank you!