Next button is not working on the website embedded Form

  • Profile Image
    kmbold
    Asked on May 15, 2015 at 05:06 PM

    // UPDATE //  Found that using Wordpress, the embed script was causing the problem.  Unfortunately, we have to use iframe to make it work 100% of the time. 

     

    --- ORIGINAL QUESTION ---

    We are using: Wordpress as the engine on our site. We tested our form using Safari, Chrome and Firefox.  We are using Stripe Payment integration with the form.  We are using the Wordpress embed script (not iframe) and we selected "Secure" under embed.

    The problem is sometimes the form loads the first page (page 1) with both the Back and Next buttons visible (see screenshot below), then if this happens, clicking the "Next" button to advance the page does not work and it does nothing (i.e. the page does not try to load or nothing)  

    To get the form to work, the user has to refresh the site.  Once only the Next button is visible, then the form would work correctly.

    NOTE: The form works 100% correct when using Jotform preview or using the URL form link in any browser by itself. Once embedded in the site, then the form does not work 100% of the time. 

     [Screenshot one -- loading with both buttons, thus form will not work (advance to next page)]

     [Screenshot two -- loading with both buttons, thus form will work (advance to next page)]

  • Profile Image
    jonathan
    Answered on May 15, 2015 at 06:02 PM

    The reason it could also be having issue when embedded using the script code in your WP website, is probably due to script conflict that is happening between the existing scripts on the website on those script of the form.

    The most simpler solution to prevent the script on the webpage from clashing is to load the other script on a separate iframe. Thus, embedding the form using its own iframe embed code make things work.

    Please do let us know if there are still issue.

    If you can also share to us the URL of your WP website where the form is embedded, we will be glad to check for more details also.

    Thanks.

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    Welvin
    Answered on August 27, 2015 at 12:11 PM

    For some reason, your reply didn't appear here. Please access this thread and post it again.

    http://www.jotform.com/answers/570749 

    Thanks