What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving emails on some submissions

    Asked by replicolor on May 15, 2015 at 05:13 PM

    I don't receive emails on some submissions. I am using GMail and search "all mail" and "spam" and it's not there. The last order we received is an example for "richard green"


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    JotForm Support

    Answered by Mike on May 15, 2015 at 06:26 PM

    Thank you for contacting us.

    According to our email history, the messages are being sent.

    Your email alerts configured to use custom sender address, so they use are being emailed from our own mail servers. In this case, you can try to whitelist our mail IPs via Google Apps.

    If this is not going to work we can provide you with alternative sending options.