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    Missing fields inside of Email Notifications

    Asked by ElysiumEscorts on May 17, 2015 at 02:50 AM

    Hiya. i recently changed my form to add several more options.

    But whe the form comes through via email and in the submissions, it only brings through the old options. IE

     

    NAME:

    AGE:

    HEIGHT:

    WEIGHT:

    And for some reason, when the fill out the list, only the old entries come through for me to see.. i cannot see for example the HEIGHT or AGE they have entered, but i can see NAME and WEIGHT... thats just an example, its hard to explain

    Submissions missing fields
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    JotForm Support

    Answered by BJoanna on May 17, 2015 at 04:16 AM

    I have cloned and tested your form and I noticed that some of fields and values of those fields are missing inside of your Email Notification settings and that is the reason why you are not getting all data inside of email submissions. 

    Probably when you added new fields inside of your form you did not add those fields and values of those fields inside of Email Notification.

    You need to add them inside of your Notification.  

    Or you can simply create new Email Notification and delete old one. When you create new Notification all fields and values of fields will be automatically added inside of your Email Notification.

    Hope this will help. Let us know if you need further assistance.