When I click on the "create new form" button nothing happens.

I would like to apologize for any inconvenience. I believe you are referring to this button from "My Forms" (Please see image below)?

Actually, even if you don't have an account, you would still be able to create forms.

Once, you've clicked that, it should show this pop-up window. 

It is possible that the issue is with your browser, so I would recommend for you to try to clear your browser's cache or close and re-open it. You may also try to use a different browser as this may help. By the way, what specific browser are you using? I'm sorry if I needed to ask you to do this basic troubleshooting first as the Create Form button is working fine on my end. Thank you.

I'm sorry if I needed to ask you to do these basic troubleshooting steps first as the Create Form button is working fine on my end. Thank you.