- Arturo EspinosaAsked on May 17, 2015 at 11:30 PM
I forgot my Jot Form username to edit one of my forms, unfortunately also I recently lost access to my email account (this is the reason why I want to access to Jotform, in order to change the account I am currently receiving the emails that my customers send me). Is there another way to reset my account?
- JotForm Supportashwin_dAnswered on May 18, 2015 at 04:03 AM
I did check your website contact us page where you have embedded your contact form. The email address used in the account profile is "email@example.com".
Is this your email account? Do you still have access to this email address? Since it is a hotmail account you should be able to reset the password?
We will not be able to reset the account email address or password until you prove that account is yours. I see the account is very much active and being used by someone and forms seems to have been last edited just yesterday. If you want I can send an email to the current profile email address and wait for the response.
We will wait for your response.
- BenAnswered on May 18, 2015 at 04:59 PM
Great to hear that. Thank you for updating us.
Now since we can answer only one issue per thread, I have moved your question to a new thread where we will help you with it.
The new thread can be found here: http://www.jotform.com/answers/571916 and we will be replying to it shortly.