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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to reset my password? I do not have access to my account profile email address.

    Asked by Arturo Espinosa  on May 17, 2015 at 11:30 PM


    I forgot my Jot Form username to edit one of my forms, unfortunately also I recently lost access to my email account (this is the reason why I want to access to Jotform, in order to change the account I am currently receiving the emails that my customers send me). Is there another way to reset my account?



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    JotForm Support

    Answered by ashwin_d on May 18, 2015 at 04:03 AM

    Hello Arturo,

    I did check your website contact us page where you have embedded your contact form. The email address used in the account profile is "aesp*****93@hotmail.com". 

    Is this your email account? Do you still have access to this email address? Since it is a hotmail account you should be able to reset the password?

    We will not be able to reset the account email address or password until you prove that account is yours. I see the account is very much active and being used by someone and forms seems to have been last edited just yesterday. If you want I can send an email to the current profile email address and wait for the response. 

    We will wait for your response.

    Thank you!

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    Answered by Pininos on May 18, 2015 at 04:16 PM


    Finally I was able to access, thank you checking on this, also

    I would like to know where to change the email that will receive the submissions of my forms.



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    Answered by Ben on May 18, 2015 at 04:59 PM

    Great to hear that. Thank you for updating us.

    Now since we can answer only one issue per thread, I have moved your question to a new thread where we will help you with it.

    The new thread can be found here: http://www.jotform.com/answers/571916 and we will be replying to it shortly.