Forms are not coming trough

  • Profile Image
    Asked on November 17, 2011 at 10:19 AM

    For the past few weeks we have had people calling us saying they send us an email via out form, but we never recieve the emails, nor do they show up in the jotform dashboard.

  • Profile Image
    Answered on November 17, 2011 at 10:59 AM

    I've made a test entry using the contact form and afterwards checked the mail logs, the results shows that the email address is sent out:

    /var/log/mail.log:Nov 14 19:17:22 ying sm-mta[8505]: pAF0HM5I008503: to=<>, ctladdr=<> (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=124686, [], dsn=2.0.0, stat=Sent (OK 1321316242 b5si18297710vda.52).

    Please add the following IP addresses in your email provider's whitelist:

    Hope this helps, let us know if this works.