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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    JS embed: Conditional fields don't always work

    Asked by hardwired on May 18, 2015 at 04:28 AM

    Hi there,

     

    I have a few forms for a few different websites and all of them work well except one of them, the NZ Money Lenders personal application form.  A couple of the conditional fields don't work properly on random occasions, usually 1 in every 5 attempts and this doesn't allow the user to complete the form or continue to the next page. 

    Have tried on multiple computers, multiple browsers and multiple mobile devices, all have same problem.

    Any help here would be great, thanks

    Jacob

    Page URL:
    http://www.nzmoneylenders.co.nz/lending---personal-application.php

    Screenshot
    application form Mobile JS embed iFrame embed scripting conflict
  • Profile Image
    JotForm Support

    Answered by Boris on May 18, 2015 at 06:40 AM

    Hello Jacob.

    I see that you are using a JQuery library on your website, as well as embedding the form via JS embed method. This is where the conflict between JotForm's script and JQuery's script occurs.

    Please try using the iFrame embed method to embed the form onto your website. It should resolve all scripting conflict issues and the conditions should work as expected.

    Please let us know how it goes or if you need further assistance, we will be glad to help.

  • Profile Image
    JotForm Support

    Answered by Boris on June 29, 2015 at 06:40 AM

    Jacob, I am sorry, but we do not allow such promotional posts on our forum, as they are construed as spam. For this reason, your last post promoting a free giveaway on your website has been deleted.

    Please let us know if you need actual assistance, we will be happy to help. Thank you for your understanding.

  • Profile Image

    Answered by hardwired on June 29, 2015 at 04:08 PM
    Apologies, that was an automatically generated email…. Sorry guys

    ...
  • Profile Image

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    Answered by hardwired on August 09, 2015 at 11:55 PM
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