What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cancel my premium Service

    Asked by hallosfg on May 18, 2015 at 04:56 AM

    Dear Mdam, dear Sir,


    i like to cancel my jot form premium account and change it to a free account.

    Can you tel me please how can i do this.


    Thank you very much and kind regards


    Matthias Schubert

  • Profile Image

    Answered by Boris on May 18, 2015 at 07:45 AM

    Hello Matthias.

    Please note that you can cancel your subscription anytime by following these steps:


    1. Login your JotForm account
    2. Click on ​Account shown after clicking on a person/avatar looking icon at the upper right corner of the page.
    3. Now go to ​Billing​​ tab and click ​Switch Subscription​​ under Starter (Free) Plan
    4. Click ​Cancel Subscription​​ button on the new window.

    Please let us know if you need further help.

    Kind regards.