Mobile view of Form not working on Galaxy S4 mini

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    Asked on May 18, 2015 at 09:04 AM
    This didn't work for me...I'm trying to view my form on my Galaxy S4 mini....So far its just a blank page.  works fine on my desk top
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    Answered on May 18, 2015 at 10:06 AM

    I could only test with Galaxy S4 and Galaxy S5 mini, but on both situations I managed to access the form:

    Are you able to view the standalone version of the form? 

    Let us know if the problem persists.

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    Answered on May 19, 2015 at 03:56 AM

    Hi, sorry my website is a different one.

    I use xara but I've also tried the xara platform on jot-form embed wizard with no joy.  Just to confirm, I've also ticked the box "responsive form yes".  I also tried the widget "mobile responsive".

    Any other help would be much appreciated.




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    Answered on May 19, 2015 at 04:34 AM

    Hello Gareth.

    I'm afraid that there are multiple issues here.

    1. Please use only one Mobile Responsiveness option or widget. Using multiple Mobile Responsiveness options or widgets may cause some visual conflicts between them.

    Still, your form is perfectly responsive when accessed directly:


    2. Your website uses different markup and styling for the mobile view, and this is actually the big problem that causes hiding of your form. It hides the entire part of your page that has the text "Sales Enquires", not just the form.

    When your screen size is 700px or less, your site goes to using this alternative display. It hides the entire part of your regular page which contains the form, and displays a completely different part of the page instead. You can try resizing your browser window yourself to see this happening in action.

    This is not something that can be fixed on our end, I'm afraid that you will have to edit your website.

    A workaround I could recommend is to embed this same form for a second time, but embed it this second time as an iFrame embed into the part of your markup that is targeting displays under 700px.

    Please try it out and let us know how it goes.