What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can get my browser (Safari) to view the submission that I have?

    Asked by rotorrev on November 17, 2011 at 12:05 PM

    I cannot view my submissions with Safari or Firefox. This is the time it stop me from view the submission that I'm receiving.

    Page URL:
    http://www.jotform.com/submissions/12064646315?

    Screenshot
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    JotForm Support

    Answered by mliz on November 17, 2011 at 01:56 PM

    I checked the submissions section of your account and was able to view the submissions using Safari, I was not able to recreate the problem. JotForm uses javascript for this reason please make sure that it is enabled on your browser settings.

    The link below provides information on how to enable it in Safari:

    http://docs.info.apple.com/article.html?path=Safari/3.0/en/9279.html

    Let us know if this works.

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    Answered by rotorrev on November 17, 2011 at 02:31 PM

    I followed the instruction from the link. But it did work for me in Safari. Do you have a link for Firefox or does my form need to be reset?

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    JotForm Support

    Answered by mliz on November 17, 2011 at 02:39 PM

    You can find the link for the instructions on how to enable javascript in firefox.

    http://support.mozilla.com/en-US/kb/JavaScript

    To reset the form is the last option, for now please use firefox. If this does not work let us know the browser version you are using.

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    Answered by rotorrev on November 17, 2011 at 04:55 PM

    Still didn't work... I'm using Safari 5.1.1 and Firefox 8.0

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    JotForm Support

    Answered by Mike_T on November 17, 2011 at 06:04 PM

    It is still working fine from our side.

    Could you please try to clear cache and cookies and then re-check the service?

    Also, if you use any security software like antivirus, firewall or antispyware please try to disable it for testing purpose.

    Thank you for your patience and cooperation with us.