What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I haven't received a PDF form back that I submitted on 5/11. When can I expect it?

    Asked by RobW101 on May 18, 2015 at 10:56 AM

    this form was submitted as a fillable PDF to be used on a website with an embed code

    fillable pdf fillable
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    Answered by Sammy on May 18, 2015 at 11:57 AM

    If i may ask, was the PDF form you submitted created using FormCentral tools?

    The PDF import tool currently works best with fill-able PDF forms that had been created using adobe central.

    Could you try resubmitting the PDF for conversion, also as a fall back try creating the form layout manually using our form builder.

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    Answered by RobW101 on May 18, 2015 at 12:07 PM

    It was an Adobe fillable PDF.  I was trying to submit the form I currently use so that I can use an embed code.

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    Answered by Sammy on May 18, 2015 at 12:26 PM

    Hallos,

    Kindly try re-submitting the form, then give me feedback on the outcome

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    Answered by RobW101 on May 18, 2015 at 12:48 PM

    I submitted it earlier via the website.

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    Answered by Sammy on May 18, 2015 at 01:10 PM

    Hi,

    It seems there is some delays with the processing queue, i have raised the issue with our developers and I will keep you updated on the developments.