What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change my billing method?

    Asked by KStaelgraeve on May 18, 2015 at 11:03 AM
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    JotForm Support

    Answered by david on May 18, 2015 at 11:56 AM


    I checked your account and it appears as though you are already upgrade using a new payment method.  Since you were using PayPal before, I would recommend checking in your PayPal account to ensure your previous subscription was cancelled:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    This will ensure you are not double billed.  After you have cancelled, this may send the cancellation notice for your account.  If this is the case, let us know so we can re-apply your current subscription.

    If you have any further questions, let us know and we will be happy to help.