- KStaelgraeveAsked on May 18, 2015 at 11:03 AM
- JotForm SupportdavidAnswered on May 18, 2015 at 11:56 AM
I checked your account and it appears as though you are already upgrade using a new payment method. Since you were using PayPal before, I would recommend checking in your PayPal account to ensure your previous subscription was cancelled:
(1) Login to your Paypal Account
(2) Find the latest payment you have made to JotForm
(3) Click the subscription number for that transaction
(4) Click on the "Cancel Subscription" button.
This will ensure you are not double billed. After you have cancelled, this may send the cancellation notice for your account. If this is the case, let us know so we can re-apply your current subscription.
If you have any further questions, let us know and we will be happy to help.