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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions not coming through email

    Asked by clickcom on May 18, 2015 at 12:02 PM

    Hello.

    When someone submits my email form at http://support.clickcomputers.org.uk (click on the Email button to view the jotform form) The response does not come through to the specified email address. I do not receive the responses in my emails and have checked the junk folder.

     

    Thank you!

    Page URL:
    http://support.clickcomputers.org.uk

    Submissions Emails email form JotForm responses
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    JotForm Support

    Answered by Welvin on May 18, 2015 at 12:53 PM

    Your form notification settings are correct and emails are successfully delivered to the recipient based on your email history. Here's how you can check your email history:

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    The issue could be related to your email service provider. Maybe, they are blocking the emails from reaching your inbox. If this is the case, adding us to your server whitelist should help you fix this. Here's how:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If, for some reason, whitelisting is not possible, the solution would be to use your hosting SMTP credentials. Set it up in your account and use it to your forms. or, use Mandrill's SMTP. Here are the guides:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    I hope that helps. 

    Please let us know if you need further assistance.

    Thanks