Sub User Account: How do I create a personal folder and save my work without sharing it to the main user?

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    Asked on May 18, 2015 at 12:29 PM

    We just signed up for a 10 user license for a year. Our IT person has the main account and is setting up sub-users including me for using all her forms. When I log in I see all her forms but my Create Form button is disabled and I don't even see the Folder and Delete option on my tool bar. After a couple of iterations, I do get the Create Form to work. But by default the form I create is in aandrola shared folder, which I don't want. How do I create a "personal" folder and save my work without sharing it to the main user.

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    Answered on May 18, 2015 at 01:04 PM

    UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered. 

     If you would like to have additional users added to your account, please check out JotForm Enterprise.

    That is how My Forms page will appear if you have created your account using the sub-user invitation. Your own My Forms section is disabled and unavailable in the area and you can only create a form into the main account's folder.

    You should have created an account first and created a folder in your My Forms section before the main account will add you as the sub-user account.

    Anyway, try to ask the main account to remove you from the sub-user account list. After that, check My Forms page if Create Button is active and My Forms section is available. If so, create a folder then tell the main account to add you back. That should do the trick.

    This is how My Forms page will appear after doing the above steps: