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    Sub User Account: How do I create a personal folder and save my work without sharing it to the main user?

    Asked by sanbarasan on May 18, 2015 at 12:29 PM

    We just signed up for a 10 user license for a year. Our IT person aandrola@njworkforce.org has the main account and is setting up sub-users including me sanbarasan@njworkforce.org for using all her forms. When I log in I see all her forms but my Create Form button is disabled and I don't even see the Folder and Delete option on my tool bar. After a couple of iterations, I do get the Create Form to work. But by default the form I create is in aandrola shared folder, which I don't want. How do I create a "personal" folder and save my work without sharing it to the main user.

    Page URL:

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    JotForm Support

    Answered by Welvin on May 18, 2015 at 01:04 PM

    That is how My Forms page will appear if you have created your account using the sub-user invitation. Your own My Forms section is disabled and unavailable in the area and you can only create a form into the main account's folder.

    You should have created an account first and created a folder in your My Forms section before the main account will add you as the sub-user account.

    Anyway, try to ask the main account to remove you from the sub-user account list. After that, check My Forms page if Create Button is active and My Forms section is available. If so, create a folder then tell the main account to add you back. That should do the trick.

    This is how My Forms page will appear after doing the above steps: