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    Why won't my form show the total for purchases?

    Asked by Tammy  on May 18, 2015 at 12:41 PM

    I am having trouble with people seeing their total for their purchases on the form.  It works fine for me on my iMac but a couple of people have told me that they are not able to view the total price of their purchases until they hit the Submit button and are rerouted to the PayPal page.  They were using a Windows computer and an iPad.  

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    JotForm Support

    Answered by david on May 18, 2015 at 01:20 PM


    I checked your embedded form in a few different browsers and the total showed up just fine in each one:

    However, depending on which embed code you used, your page may be interfering with your form in certain browsers.  If your form isn't embedded using the iFrame embed code already, you may want to switch to that embed code rather than your current one:


    As far as I can tell though, your total should appear in your form without issue.

    If you have any further questions, let us know and we will be happy to help.