What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Will downgrading to Free plan make changes to our account - other than being on free plan?

    Asked by racheljones on May 18, 2015 at 12:51 PM

    We use Jotform seasonally, so we need to downgrade our subscription at this time from Premium to Starter. When I choose "downgrade" I get a window that asks to Confirm Cancellation. I just want to make sure this is canceling the Premium subscription and not our entire account.

    Thank you!

    subscription change JotForm cancellation premium subscription confirm
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    Answered by Ben on May 18, 2015 at 01:32 PM

    You will only cancel your current subscription and switch to a free plan which will only make your account be able to use less space and accept less submissions. Other than that, there will be no changes made to your account.

    If you want to be sure that everything went properly, you can also let us know that you wish us to cancel the account for you or that you have cancelled and wish that we check it out for you.

    - To confirm downgrading only changes plan, but your account is not cancelled in the process. If you are over the limits of the plan that you switch to however you will receive an email notification mentioning this.

    In either case we would be happy to assist and help you set it up as per your preferences :)